Welcome to Cradial! By accessing or using our website (www.cradial.in), or by purchasing from us online or at an exhibition, you agree to the following policies. These serve as Cradial’s website policies and also reflect our overall brand policies.

---

1. Final Sale Policy (Exhibitions & Online)

All purchases—whether made online, at exhibitions, or through direct communication (e.g., WhatsApp)—are final and non-exchangeable. We do not offer exchanges for any reason, including change of mind or gifting errors. Customers visiting our exhibitions are expected to inspect their products at the time of purchase. Cradial will not entertain post-event requests for exchanges or replacements unless the product was received broken (see Section 5).

---

2. Product Information

All product details, including material, polish, size, and care instructions, are clearly mentioned in each item description. By making a purchase, we assume that the customer has read and agreed to the product description. Cradial is not liable for any dissatisfaction due to negligence in reading product details.

---

3. Shipping & Delivery

• Orders are typically delivered within 3 to 7 business days from the date of dispatch.
• In rare cases, delays may occur due to external factors (e.g. courier service disruptions, weather, holidays).
• Cradial is not responsible for delays in delivery and will not accept cancellations or issue refunds on this basis.
• Tracking information will be provided once your order has shipped.

---

4. Cancellation Policy

We do not accept cancellations once an order is placed, regardless of the reason, including shipping delays.

---

5. Return & Refund Policy

Cradial follows a strict no return policy. All purchases are considered final.

Exception – Damaged on Arrival:

If your item arrives broken or damaged:

• Please contact us within 24 hours of receiving the order.
• Send clear photos of the damage via WhatsApp at +91 9930193422.
• If we verify that the item is damaged, we will offer either:
  • An exchange (if the same product is available), or
  • A partial or full refund, depending on the nature of the damage.

Note: No action will be taken without photographic proof. We reserve the right to make the final decision on any such claim.

---

6. Polish Guarantee Disclaimer

We do not offer any guarantee on the polish or plating of any product. The longevity of polish may vary based on individual usage, skin pH, exposure to water or perfumes, and storage methods.

For best results, store jewelry in a dry place and avoid contact with chemicals or moisture.

---

7. Privacy Policy

We value your privacy. Cradial collects only essential information such as your name, contact details, and address for order processing and communication. We do not sell or misuse your data. Your information is stored securely and shared only with trusted service providers like payment gateways or shipping companies.

---

8. Terms of Use

By browsing or purchasing on this website:

• You agree not to copy, reproduce, or misuse any of Cradial’s designs, images, or content.
• All content on this site is protected by intellectual property laws.
• Cradial reserves the right to refuse service or cancel orders under special circumstances.

---

9. User Agreement

By signing up or placing an order on Cradial’s website, you agree to all of the above policies. Please read them carefully before making a purchase.